The Path To Great Reviews On Airbnb
The success of your property is down to great reviews on Airbnb. The more good reviews you have, the more appealing your property will become, but one bad review could cause short-term damage because you then have to build up your reputation again. However, even if you have a bad review, it is possible to turn things around. First, guests have a right to leave negative reviews, but it is important to recognise why and take action. So, what can you do to get more good reviews?
Be as Honest as Possible With Your Pictures and Descriptions
It’s important to ensure that you accurately show your property in your description and photographs. If you describe your property as being the best and it isn’t, then guests will be disappointed. Even giving directions to local sites has to be accurate, while any amenities you offer must work. Anything that could annoy your guest has to be avoided, even if something nearby could disrupt their stay, such as the arrival of a new construction site.Take a Proactive Approach to Communication
It would be best if you aimed to contact your guests as this will tell them that you are looking forward to their arrival. At this point, you can ask them about any specific requests they might have, if they are coming with children or whether they have any dietary requirements. It will enable you to prepare accordingly for their arrival. The fact that you are showing an interest in them will ensure that they begin their stay in a positive frame of mind. Also, having a conversation will give you an idea of who your guests are.
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Speak With Your Guests After Their First Night
It’s important to make contact with guests after they have experienced their first night at your property. You can get in touch to find out if they had a good first night or whether they experienced any problems. They might have encountered problems such as using the TV or how to turn on the AC. Something might have stopped working that you are unaware of. Once you know about a problem, you can then take action to put it right, and that will help you to impress your guests. However, getting in touch with them, it will show that you do care, and that is likely to lead to great reviews on Airbnb.
Thank Your Guests
Once your guests have finished their stay, you can send them a message to thank them for staying with you, and you can tell them that you will leave them a positive review. This will encourage them to leave you a good review too.
Ask For a Review
Some guests might forget about leaving a review or haven’t gotten around to it. However, it doesn’t hurt to ask them if they could leave you a review.
So, use these tips, and you’re sure to receive more great reviews, all of which will help you to become a superhost!
Or if you would like support with Managing your Airbnb property you could use the services of a professional property manager to get the most out of your short term rental property
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